Privacy policy
Last updated: 6 October 2026
This policy explains which personal data HeyCoach collects, why, and what you can do about it.
1. Who we are
HeyCoach runs the HeyCoach website and apps and is responsible for the personal data described here. We process personal data in line with Tunisian Organic Law No. 2004-63 on the protection of personal data.
2. What we collect
Depending on how you use HeyCoach, we collect:
- Account data: name, phone number, email, language and city.
- Coaching data: programs, workouts, check-ins, body measurements, progress photos, nutrition logs and messages.
- Health information you choose to share, such as injuries or a health disclosure.
- Payment records: plan, amount and status. We do not store card numbers.
- Technical data: device, app version and usage logs.
3. How we use it
To run your account and the coaching service, to let your coach follow your progress, to send reminders and notifications, to keep HeyCoach secure, and to improve it.
4. What your coach sees
Your coach sees the coaching data you share in their workspace. You decide which data your coach can access, and you can withdraw that access in the app at any time.
5. AI assistant
When a coach uses the AI assistant, the coaching data needed for the request is processed to generate a suggestion. The coach reviews it before anything is sent to you.
7. How long we keep it
We keep your data while your account is open. When you close it, we delete or anonymise your data, except records we must keep by law, such as invoices.
8. Security
Data is encrypted in transit, access is limited to the people who need it, and sensitive actions are logged.
9. Your rights
You can access, correct or delete your data, and object to some processing. Write to contact@heycoach.tn. You can also contact the Instance Nationale de Protection des Données Personnelles (INPDP).
10. Changes
We will tell you in the app about important changes to this policy.